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How do I give feedback or make a complaint about the Practice?

Our complaints manager is Fiona Greenbank.  Fiona will listen to your complaint, and fully investigate the matter for you. 

Fiona can be contacted directly by telephone, without you needing to go through reception, on 01772 214791. She can also be contacted via email at fiona.greenbank@nhs.net

If we cannot resolve your verbal complaint within 24 hours of you making it, Fiona will write to you, to acknowledge your complaint, and keep in contact with you, until the matter has been resolved to your satisfaction. All complaints received in writing will automatically receive a written acknowledgement.

Please do not be concerned about reporting a complaint.  This is how we learn, and know when we need to make changes. 

Telling us about your issue can hopefully stop someone else having the same problem in the future.

Below is a complaints form you can use if you prefer, but you don't have to. Rest assured, your complaint will be taken seriously, regardless of how you choose to tell us about it.  

Below there are some links to leaflets, telling you more about how to complain to us, as well as how the wider NHS deals with complaints.

 

Complaints and Compliment form

Patient Leaflet - Complaints

NHS Complaints Guidance

NHS Complaints Guidance Leaflet

 

 
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