The practice treats all information relating to patients confidentially. Please do not be offended if we cannot discuss your partner’s/family member's appointment, test results with you without permission from the patient. All personal health information is used purely for the purpose of providing patients with the best possible clinical care. The practice is involved in regular clinical audits and medical research. Any information used for these purposes is anonymous.
Confidentiality and young people
The duty of confidentiality owed to a person under 16 is as great as that owed to any other person. Regardless of whether or not the requested treatment is given, the confidentiality of the consultation should still be respected, unless there are convincing reasons to the contrary.
Any competent young person, regardless of age, can independently seek medical advice and give valid consent to medical treatment. Competency is understood in terms of the patient’s ability to understand the choices and their consequences, including the nature, purpose and possible risk of any treatment (or non-treatment). Parental consent to that treatment is not necessary.
The doctors would prefer young people to have their parents’ support for important and potentially lifechanging decisions. However, should young people not wish parents to be informed of a medical consultation or its outcome the doctor would not override the patient’s views. It is felt that establishing a trusting relationship between patient and doctor will do more to promote health than if doctors refuse to see young patients without involving parents.
Here at Penwortham St. Mary’s we utilise an electronic system for transferring patient records to and from other GP surgeries called GP2GP.
GP2GP enables patients' electronic health records to be transferred directly and securely between GP practices. It improves patient care as GPs will usually have full and detailed medical records available to them for a new patient's first consultation.
Why it’s needed
GP2GP is the project that enables patients' electronic health records (EHRs) to be transferred directly from one practice to another.
GP2GP starts when a practice accepts a patient onto their list of patients for primary health care and ends when the EHR is transferred from the previous practice into the new GP clinical system.
GP2GP electronic transfers will be more accurate and secure - and much faster than the current paper-based approach, which can take weeks to complete.
Background to GP2GP
There are some 9,000 GP practices in England. They each currently deal with an average 500 patient record transfers each year. As a university practice we deal with far more, up to 4000 transfers per year!
The process involves:
The time it takes to receive a patient record from the time it is requested can be anything from a few weeks to a few months. As a result, the new practice often does not have the benefit of the old record when the patient attends for the first consultation. Once received, it can be very time-consuming for the new practice to key in the summary of the record into its own clinical system.
GP2GP, on the other hand, enables an almost instantaneous transfer of a patient's EHR. As a result, GPs and their teams will be able to provide patients with a safer and more efficient service. Read more about the benefits of GP2GP.
WE ARE NOW GP2GP ENABLED
WHAT IS GP2GP? GP2GP enables patients' electronic health records to be transferred directly and securely between GP practices. It improves patient care as GPs will usually have full detailed medical records available to them for a new patient's first consultation.
What are the benefits of using GP2GP?
GP2GP delivers a range of benefits, including:
Improved quality and continuity of care
Clinical time savings
Administrative time savings
Your doctor and other health professionals caring for you keep records about your health, treatment and care. In some circumstances other NHS services, such as 111 may access these records, to ensure that you receive safe and effective care. You should always be asked for your consent before your information is accessed.
Your records are used to guide healthcare professionals in the care you need and administer the care you receive.
We routinely record calls to the service to support on going training, development of the service, and to ensure safety and quality.
Everyone working for the NHS has a legal duty to keep information about you confidential. We may need to share some of your information with our NHS colleagues so we can all work together for your benefit, but we will only pass on information about you if there is a genuine need to do so.
In some circumstances we may be required by law to report certain information to the appropriate authorities’. In this instance we would either be operating under a court order, ask Dr Buckley, our Caldicott Guardian, to ensure this is the correct action, or seek advice from our medico-legal advisors if necessary, before information is shared.
How do I give feedback or make a complaint about the Practice?
Our complaints manager is Fiona Greenbank. Fiona will listen to your complaint, and fully investigate the matter for you.
Fiona can be contacted directly by telephone, without you needing to go through reception, on 01772 214791. She can also be contacted via email at [email protected]
If we cannot resolve your verbal complaint within 24 hours of you making it, Fiona will write to you, to acknowledge your complaint, and keep in contact with you, until the matter has been resolved to your satisfaction. All complaints received in writing will automatically receive a written acknowledgement.
Please do not be concerned about reporting a complaint. This is how we learn, and know when we need to make changes.
Telling us about your issue can hopefully stop someone else having the same problem in the future.
Below is a complaints form you can use if you prefer, but you don't have to. Rest assured, your complaint will be taken seriously, regardless of how you choose to tell us about it.
Below there are some links to leaflets, telling you more about how to complain to us, as well as how the wider NHS deals with complaints.