PSM Medical Group

St Mary's Health Centre, Cop Lane, Penwortham, Preston, PR1 0SR

Telephone: 01772 970079

We are currently closed. If you call us between 18:30-20:30 weekdays, 09:00-17:00 on Saturdays and 09:00-12:00 on Sundays your call will automatically forward to our 'Increased Access' out of hours service where you can book 'on-the-day' GP and Practice Nurse appointments at one of our other network sites in Preston. For more information on this service go to https://greaterprestonpcn.nhs.uk/increased-access-to-primary-care

UCLan Medical Centre, Foster Building, UCLan Campus, Preston, PR1 2HE | Telephone: 01772 970079

Appointments

Accessing online appointment systems

You can book appointments online if you are registered for online services.

We recommend using the NHS App to access online appointments, order repeat medication, view your medical record and much more. You can do this by creating an NHS profile via this link and then downloading the NHS App

You can also log in to the NHS App online login page

Alternatively, there are a number of other mobile apps that are available that will allow you to book appointments, order medication and even view your medical records;

MyGP – https://www.mygp.com/user/

Patient Access – https://www.patientaccess.com/

Booking via telephone

When booking an appointment our receptionists will ask you for a brief idea what the problem is, to enable them to direct you to an appropriate clinician in a suitable time frame.  The Partners of the Practice have requested that the receptionists ask for this information to ensure that we are aware of and can prioritise problems effectively. Please remember that patient safety is always our upmost priority.

Our Doctors will see you in surgery by appointment, which can be made in person or by telephoning the Care Navigation team on 01772 970079.

Although you are registered with a specific Doctor, you are free to consult any of our Healthcare Professionals. If we have your mobile number we can send you a text reminder of your appointment. You can also book appointments for some services online. Please see the Online Services section for further information.

Urgent conditions 

Urgent Conditions will be seen the same day.  Our Care Navigation team will ask for a contact telephone number, so that a clinician can contact you and give advice or arrange an appointment. We will do our best to accommodate time and choice of clinician, however, when dealing with urgent problems, our priority will always be getting you seen by the most appropriate person as quickly as possible.

Routine appointments

Routine appointments can be booked with a clinician of your choice. Please remember that some of our clinicians work part time, and this can extend waiting times. You can always ask for the “first available routine appointment” if you don’t mind who you see.

Follow up appointments

If a Doctor has asked to see you again in a couple of weeks time, please make the appointment on your way out and inform the receptionist that the Doctor has asked you to do so. This way we will be normally able to accommodate the appointment in the time frame the doctor has requested, waiting to re-book nearer the time reduces the chance of us having availability.

Appointment length

Our Doctors appointments are 10 minutes each. This time is usually sufficient to discuss ‘one’ problem. If you have a number of problems to discuss with the Doctor, they may not have time to discuss all of these in one appointment. Please do not be offended if you are asked to prioritise your problems or make another appointment. Alternatively, if you know you have multiple issues, let our receptionist know when you ring to book the appointment, and we will endeavour to give you a long enough appointment to cover everything.

If you think you may need a physical examination, where you will need time to undress, please request a double appointment as a minimum. On these occasions you should always be offered a chaperone by the clinician. In the unlikely event this option isn’t offered, please do not hesitate to request a chaperone. One of our trained chaperone’s will always be available to accompany you in the appointment.

Opening Times

  • Monday
    08:00am to 06:30pm
  • Tuesday
    08:00am to 06:30pm
  • Wednesday
    08:00am to 06:30pm
  • Thursday
    08:00am to 06:30pm
  • Friday
    08:00am to 06:30pm
  • Saturday
    CLOSED
    See Increased Access page in Appointments section
  • Sunday
    CLOSED
    See Increased Access page in Appointments section
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