St Mary's Health Centre, Cop Lane, Penwortham, Preston, PR1 0SR
Telephone: 01772 970079
We are currently closed. If you call us between 18:30-20:30 weekdays, 09:00-17:00 on Saturdays and 09:00-12:00 on Sundays your call will automatically forward to our 'Increased Access' out of hours service where you can book 'on-the-day' GP and Practice Nurse appointments at one of our other network sites in Preston. For more information on this service go to https://greaterprestonpcn.nhs.uk/increased-access-to-primary-care
See our other Locations
UCLan Medical Centre, Foster Building, UCLan Campus, Preston, PR1 2HE | Telephone: 01772 970079
Our Compliments & Complaints Manager is Fiona Greenbank, who will deals with any issues raised. Our Team will listen to your feedback and fully investigate the matter for you. Alternatively, they will pass on any compliments to the respective team or individual – the form you use for either of these is the same (see below)
Please complete this form and click submit. Your compliment/complaint will then be acknowledged within 3 working days and you will be contacted after we have looked into the issues you have rasied
If you wish to make a compliment or complaint, please complete the form above and click ‘Submit’. It is important that this form is completed in as much detail as possible to enable us to investigate in a timely manner.
Once you have filled out a form, a member of our team will look in to the matter and take the appropriate action. You should also be contacted to inform you of the progress and outcome, as well as to offer you any further advice or assistance if required.
You may also submit a compliment or complaint to us in writing, addressed to the branch at which you are registered, or by email at firstname.lastname@example.org
We aim to acknowledge your form within 72 working hours and do our utmost to resolve the issue to your satisfaction.
However, if you are not completely satisfied with the outcome of any complaint, you have the right to contact the Health Service Ombudsman. You can do this by visiting www.ombudsman.org.uk/make-a-complaint, or by calling the PHSO Customer helpline on 03450154033.