PSM Medical Group

St Mary's Health Centre, Cop Lane, Penwortham, Preston, PR1 0SR

Telephone: 01772 970079 (Please note - area code must be dialled, even for local calls)

lscicb-gp.psm@nhs.net

We're open

UCLan Medical Centre, Foster Building, UCLan Campus, Preston, PR1 2HE | Telephone: 01772 970079

Compliments & Complaints

Our  Compliments & Complaints Manager is Fiona Greenbank, who will deals with any issues raised. Our Team will listen to your feedback and fully investigate the matter for you. Alternatively, they will pass on any compliments to the respective team or individual – the form you use for either of these is the same (see below)

Compliments & Complaints Form

Please complete this form and click submit. Your compliment/complaint will then be acknowledged within 3 working days and you will be contacted after we have looked into the issues you have rasied

Name(Required)
Please give us your details. Please note that if you are submitting a complaint on behalf of someone else, we will require consent from them to proceed with any investigation.
Email(Required)
If available
Please let us know what's on your mind. Have a question for us? Ask away.
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If you wish to make a compliment or complaint, please complete the form above and click ‘Submit’. It is important that this form is completed in as much detail as possible to enable us to investigate in a timely manner.

Once you have filled out a form, a member of our team will look in to the matter and take the appropriate action. You should also be contacted to inform you of the progress and outcome, as well as to offer you any further advice or assistance if required.

You may also submit a compliment or complaint to us in writing, addressed to the branch at which you are registered, or by email at manager.psm@nhs.net

We aim to acknowledge your form within 72 working hours and do our utmost to resolve the issue to your satisfaction.

However, if you are not completely satisfied with the outcome of any complaint, you have the right to contact the Health Service Ombudsman. You can do this by visiting www.ombudsman.org.uk/make-a-complaint, or by calling the PHSO Customer helpline on 03450154033.

NHS Complaints Guidance

Practice Complaints Policy

PSM Medical Group – Complaints Leaflet

Opening Times

  • Monday
    08:00am to 06:30pm
    UCLan Medical Centre closes at 6pm
  • Tuesday
    08:00am to 06:30pm
    UCLan Medical Centre closes at 6pm
  • Wednesday
    08:00am to 06:30pm
    UCLan Medical Centre closes at 6pm
  • Thursday
    08:00am to 06:30pm
    UCLan Medical Centre closes at 6pm
  • Friday
    08:00am to 06:30pm
    UCLan Medical Centre closes at 6pm
  • Saturday
    CLOSED
    See Increased Access page in Appointments section
  • Sunday
    CLOSED
    See Increased Access page in Appointments section
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