PSM Medical Group

St Mary's Health Centre, Cop Lane, Penwortham, Preston, PR1 0SR

Telephone: 01772 970079 (Please note - area code must be dialled, even for local calls)

We are currently closed. If you call us between 18:30-20:30 weekdays, 09:00-17:00 on Saturdays and 09:00-12:00 on Sundays your call will automatically forward to our 'Increased Access' out of hours service where you can book 'on-the-day' GP and Practice Nurse appointments at one of our other network sites in Preston. For more information on this service go to

UCLan Medical Centre, Foster Building, UCLan Campus, Preston, PR1 2HE | Telephone: 01772 970079

Compliments & Complaints

Our  Compliments & Complaints Manager is Fiona Greenbank, who will deals with any issues raised. Our Team will listen to your feedback and fully investigate the matter for you. Alternatively, they will pass on any compliments to the respective team or individual – the form you use for either of these is the same (see below)

Compliments & Complaints Form

Please complete this form and click submit. Your compliment/complaint will then be acknowledged within 3 working days and you will be contacted after we have looked into the issues you have rasied

Please give us your details. Please note that if you are submitting a complaint on behalf of someone else, we will require consent from them to proceed with any investigation.
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If you wish to make a compliment or complaint, please complete the form above and click ‘Submit’. It is important that this form is completed in as much detail as possible to enable us to investigate in a timely manner.

Once you have filled out a form, a member of our team will look in to the matter and take the appropriate action. You should also be contacted to inform you of the progress and outcome, as well as to offer you any further advice or assistance if required.

You may also submit a compliment or complaint to us in writing, addressed to the branch at which you are registered, or by email at

We aim to acknowledge your form within 72 working hours and do our utmost to resolve the issue to your satisfaction.

However, if you are not completely satisfied with the outcome of any complaint, you have the right to contact the Health Service Ombudsman. You can do this by visiting, or by calling the PHSO Customer helpline on 03450154033.

NHS Complaints Guidance

Practice Complaints Policy

PSM Medical Group – Complaints Leaflet

Opening Times

  • Monday
    08:00am to 06:30pm
  • Tuesday
    08:00am to 06:30pm
  • Wednesday
    08:00am to 06:30pm
  • Thursday
    08:00am to 06:30pm
  • Friday
    08:00am to 06:30pm
  • Saturday
    See Increased Access page in Appointments section
  • Sunday
    See Increased Access page in Appointments section
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